Student Central Representative
Community College of Baltimore County
Catonsville, MD
Full-time
Education
Posted on April 22, 2024
The purpose of this position is to provide friendly, courteous, and patient front-line call center chat and text services including support to students and the college community for the following areas: advisement, application submission, registration, student accounts, financial aid, refund requests, deferred payment advice, and payment receipts.
High School diploma/GED and three (3) years in-person or telephone customer service experience required. Prior clerical experience, preferably obtained working in a business office environment required. Must be able to understand and respond to inquiries promptly with friendly, courteous and patient communication understandable to all callers.
For Best Consideration Please Apply By: April 4, 2024.
When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the enrollment specialist must:
High School diploma/GED and three (3) years in-person or telephone customer service experience required. Prior clerical experience, preferably obtained working in a business office environment required. Must be able to understand and respond to inquiries promptly with friendly, courteous and patient communication understandable to all callers.
For Best Consideration Please Apply By: April 4, 2024.
When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the enrollment specialist must:
- Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone.
- Provide day to day processing of enrollment related paperwork.
- Resolve and troubleshoot problems in daily processing of service requests related to areas including enrollment, course selection and refunds.
- Process, prepare and validate student documents relating to all aspects of the enrollment process.
- Process mail and handle inquiries from internal and external sources to facilitate efficient office operations.
- Audit and/or verify student records. Research and resolve discrepancies.
- Facilitation of efficient process and data management of student enrollment records.
- Accurately and thoroughly process enrollment related paperwork and requests.
- Accurately and thoroughly process various payment types related to enrollment tuition and fees.
- Provide student notification of course changes or cancellations including pursuing selling another course, in order to retain enrollment and revenue.
- Provide personal services to student, i.e. advising and others duties relating to front line enrollment services.
- File, scan, and index documents, as requested.
- Research, analyze, and process data into college systems as requested by supervisor.
- Serve as liaison between departments and external offices or organizations to facilitate up-to-date information to students.
